Conflict management

Technical

  • Organise a tech session (1-2 hours max) with a clear agenda (what is to discuss, what should be the outcome, who presents)

  • proponents present their solution, with pros and cons on itself and vs other solutions

  • if the objective and available solutions are clear and doable, the outcome can be voted on (democratically)

  • if there are more questions (inconclusive objective), reorganise a new session, where someone will be delegated to prepare answers to those questions (and share them preferably before the session)

Personal

  • face to face in private

  • be transparent

  • listen

  • start what do you have in common with that person

  • ask and try to view their perspective and motivations

  • agree on what both could to work toward the common goal, or reduce tensions

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